Because I'm not Caucasian?

Just wanted to rant a little, I mean that's the point of Lemon8 right? 🙃

I was at Watsons the other day and after getting some items, I proceeded with payment. It was peak period so there was a queue. I was about 6th or 7th in line, 2 cashiers and with 2 different groups of Caucasians in front of me. Somewhere along the way I kinda noticed something strange. Cashier 1 was so friendly to group number 1 Caucasians, so i thought ok this is a friendly cashier (since some can be quite rude or impatient). Came a local lady and the cashier was with zero hype zero vibe lol. The 2nd group of Caucasians went to her and so I thought to observe and she's back to her hyped up self "Hello! Thank you have a wonderful day!". At last, it was my turn, I was hoping I'll be going to Cashier 1 to finally test out my theory and I was right, she was just scanning my items, "Watsons member?", put them in the bag and gave me a receipt.

Wow i thought, some people are really something. It’s one thing if a cashier is just low-energy with everyone, but the obvious switch-up in attitude depending on who’s standing in front of her? That hits different.

I believe this is something a lot of people pick up on but often brush aside — it’s subtle bias, and it’s real. Whether intentional or not, her behavior suggests she’s reserving her friendliness for certain people. while being cold or indifferent to locals. What happened to equal respect for all huh? It also kind of makes you wonder how often this happens without even realizing it.

Do you think you’d ever say something in the moment, or does it just quietly irk you like it does for most of us? 🥲

Check out my small biz! @thepatchthings 🩶

#MyPOV #RealTalk #WhyILemon8 #rants

2025/4/10 Edited to

... Read moreFrom my experience, businesses like Watsons can truly impress female consumers by adopting inclusive customer service practices that make everyone feel equally valued, regardless of background. Friendly and consistent treatment by cashiers is a simple yet powerful method to build trust and loyalty among diverse customers. For example, training staff to maintain a positive and genuine attitude with all shoppers can greatly enhance the store environment. Personal touches such as recognizing repeat customers, engaging warmly without bias, and being attentive to individual needs show respect and build connection. Another effective approach is feedback systems that encourage customers to share their experiences honestly. This helps identify any unconscious bias issues and allows the store to address them proactively. Incorporating diversity and sensitivity training also empowers employees to be aware of their behavior and ensures fair treatment for everyone walking through the doors. Ultimately, when a business commits to equal respect and friendliness in customer interactions, it not only impresses female shoppers who value inclusivity but also sets a positive example that benefits the community as a whole. Reflecting on this incident at Watsons, I truly hope more businesses take note and create welcoming spaces free from subtle bias—so all customers can feel appreciated and respected equally.

24 comments

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peter

old mentality...always think ah moh better or richer than local. nowadays some ah moh coming to SG to work and earn a living. no more rich ah moh. Rich Ah moh dun go to Watson on NTUC la

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Came across this post. I do have the same feeling too….that locals are not really appreciated, even though we spend money. so probably we get like a different vibe from the cashier or any other retails staff that they don’t really have to make an impression that count~ I feel you on this. Then again we were there for them when Covid hit hard and we locals support❤️ But, always 2 sides to the story. Retail is really hard work - because people are getting hard to pleased in general and some are really to the extreme self-entitled.

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